All companies live and work within a social fabric that over time has become particularly careful and conscious of the risks and opportunities of every business activity. A bank, and in particular a large banking group like Intesa Sanpaolo, has even more a significant impact in the territories in which it operates and can make the difference, creating with its activity economic, social and environmental long-term value for its stakeholders. The attention to their concerns is crucial and the development of positive relationships becomes an element that adds value for the bank itself.
In line with the questions received from stakeholders on sustainability issues, the Group also aims to strengthen leadership in corporate social responsibility and to become a world-class reference model on social and cultural responsibility.
Being socially responsible for Intesa Sanpaolo, then, means going beyond abstract declarations of principles and values and translating them into a daily and credible commitment, which is the result of a clear strategy, of corporate policies and behaviours attentive to the needs of our stakeholders.
Ours is a bank undergoing continuous transformation, rooted in the past but looking towards the future, with an extraordinary, proven ability to anticipate trends. As all organisations that have a history, our way of banking has changed over time, but has always remained consistent with the goal of creating a reliable financial system that is worthy of investors’ trust. Transparency, soundness, careful risk management and integrity underlie our decisions and our everyday work.
The quality in providing the service to our customers, the financial inclusion of vulnerable people, the offer of loans with social and environmental impact, the valuing and development of the people working in our bank, also through initiatives that promote inclusion and non-discrimination, the environmental protection and the contrast to climate change, the promotion of a responsible resource management, as well as the numerous initiatives in favour of the community, also to respond to needs arising from social emergencies, are a concrete proof of the reliability of our commitment and the effort to continuously improving.
The voice of our stakeholders, whom we meet on our journey of continuous involvement and listening, accompanies us in this commitment: their suggestions and criticisms stimulate us to reach objectives that increasingly meet their and our expectations.