Training, Management Development and School of Managers
The mission is to build and implement training and development initiatives, also through the School for the Intesa Sanpaolo managers, accessible to everyone in the Group, geared towards the values of the Code of Ethics, which favour digital access, developing innovative methodologies which are integrated and aimed at maximising effectiveness in terms of learning places and times. To win the excellence challenge in a complex scenario, the training and development action is constantly updated to support business results today and tomorrow with the following objectives:
To win the excellence challenge in a complex scenario, the training and development action is constantly updated to support business results today and tomorrow with the following objectives:
developing distinctive professional and managerial skills at all levels;
promoting the dissemination of our key values by linking the learning of principles to daily behaviour in order to strengthen corporate identity;
guiding the Group's growth by supporting innovation, internationality and inclusion;
supporting Business development and disseminating financial and business culture among customers, while enhancing the Group’s know-how and image.
On the whole, the training activity has generated:
9 million hours of training (14,6% live and 85,4% from remote);
an average of 40,3 hours of training per person (39 in Italy and 43 abroad).
In 2018 the live activity was further reduced due to the launch of the digitalisation project for training that favors remote channels over traditional ones. The orientation to digital training was confirmed with the consolidation of the new digital platform for training, Apprendo, which offers a wide range of contents in different formats and modes. In 2018, the platform delivered more than 2,700 training objects, registering approximately 69,500 users for a total of almost 30 million accesses. In 2018 the new Business Plan consolidates the mission of the "Scuola dei Capi" to promote a common managerial identity also involving the heads of the Foreign Banks and those residing abroad. The App, in 2018, registered more than 6,100 users, over 560,000 views with an average rating rating of 4.2 (scale from 1 to 5).
The constant investment in training has received an important recognition: the ISP Digital Learning project: Portal and Smartphones App to Learn Anytime, Anywhere won the Distribution and Marketing Innovation Awards contest organized by EFMA and Accenture, in the Workforce Empowerment and Behavior category.