Training, Management Development and School of Managers
The mission is to build and implement training and development initiatives, also through the School for the Intesa Sanpaolo managers, accessible to everyone in the Group, geared towards the values of the Code of Ethics, which favour listening and exchange among people, developing innovative methodologies which are integrated and aimed at maximising effectiveness in terms of learning places and times. To win the excellence challenge in a complex scenario, the training and development action is constantly updated to support business results today and tomorrow with the following objectives:
To win the excellence challenge in a complex scenario, the training and development action is constantly updated to support business results today and tomorrow with the following objectives:
developing distinctive professional and managerial skills at all levels;
promoting the dissemination of our key values by linking the learning of principles to daily behaviour in order to strengthen corporate identity;
guiding the Group's growth by supporting innovation, internationality and inclusion;
supporting Business development and disseminating financial and business culture among customers, while enhancing the Group’s know-how and image.
On the whole, the training activity has generated:
more than 2.6 million hours of training (1.1 million live and 1.5 million from remote);
an average of 30 hours of training per person (28 in Italy and 32 abroad).
In 2017 the live activity was reduced due to the launch of the digitalisation project for training that favors remote channels over traditional ones. The decrease in overall activity compared to the previous year is mainly due to the end of the Free 18 initiative (300,000 man-days less).
The tendency towards digital training has been confirmed with the creation of a new digital training platform, Apprendo, that features a wide range of contents in different formats and modes.
In 2017 the new School of Managers was launched, with the aim of promoting a common identity among the leaders and talents of the Bank with shared characteristics of leadership, giving the opportunity to integrate and update skills that evolve over the years An App, launched in February, registered more than 4,360 users, over 200,000 views with an average rating evaluation of 4.2. The constant investment in training has received an important recognition: the ISP Digital Learning project: Portal and Smartphones App to Learn Anytime, Anywhere won the Distribution and Marketing Innovation Awards contest organized by EFMA and Accenture, in the Workforce Empowerment and Behavior category.