Listening initiatives are used to analyse the working environment, for engagement in change, to collect perception about social trends and to target the best strategies. Any form of listening makes use of quantitative and qualitative detection tools which can be integrated with each another.
Working environment surveys are conducted with a view to monitoring employee satisfaction, the perception of management and the Bank, as well as the main current trends. They take place on annual/biennial basis and are anonymous. 2016 climate analysis took place between late October and early November and involved three areas: professional areas and middle managers, executives and personnel of Subsidiary banks. The employees' satisfaction rate was of 78% in Italy and 77% abroad.
Forums/blogs are virtual places to make room for free discussion. Their use is tied to specific initiatives and they remain online or a few days. The forums/blogs are anonymous, users can choose to log in with a nickname or with their own name.
Panels are brief anonymous online surveys on specific topics which see the participation of statistically representative groups of colleagues from the Intesa Sanpaolo world; it is a method of inquiry designed exclusively for the top management, the only recipient of the results.
Focus groups (also online) involve a representative sample of colleagues from all company departments and provide the opportunity to exchange views on their professional experiences, their relations with colleagues and managers, the identity of Intesa Sanpaolo and the Business Plan projects. Or else they may concern only part of the employees. In 2016 32 meetings have been organised.
Telephone interviews are another listening tool, which involve mainly the Managers of the Bank's structures.
Ad hoc survey and feedback collection are listening initiatives undertaken with and for the different company departments. In 2015 more than 60 initiatives were carried out.
Colleagues are regularly involved in the collection of ideas or suggestions or are called upon to express their level of satisfaction with top management Web TV interventions.