Attention to people

50m hours of training in the 2022-2025 period

Creation of a leading education player in Italy: provide Group’s people with excellent training on critical skills for the digital and ecological transition, investing in the most modern learning technologies

The hours of training provided reached a total of approximately 13.5 million, 12.2 million of which in digital mode. The level of satisfaction among the Group’s people (78% for digital training and 98% for live training) is high, in line with that already achieved in previous years.

The creation of Italy’s new leading player in the training sector was completed through the business combination between ISP Formazione and Digit’Ed, a company of the Nextalia Fund. The collaboration between Intesa Sanpaolo and Digit’Ed Spa continued: leveraging the Bank’s innovative learning infrastructures, it positioned itself on the market as an aggregator of the best Italian players in the industry

~50% of women in new appointments to senior positions (1-2 organisational levels below the Managing Director and CEO).

Promotion of an inclusive environment that is open to diversity thanks to a series of dedicated initiatives and a focus on gender equality

In the two-year period 2022-2023, 43 new appointments to senior positions were made: 18 of these (42%) were women and 25 (58%) were men

Monitoring began of the 2023 Diversity & Inclusion goals for each Division and Governance Area; the collaboration with ISPROUD, the first community of Group employees (to date >1,000 LGBTQ+ people and allies), was strengthened 

With regard to the Parks LGBT+ Diversity Index 2023, Intesa Sanpaolo demonstrated the “Best Improvement”

Two audits were successfully performed: a midterm audit to maintain the Gender Equality European & International Standard (GEEIS) Diversity Certification, acquired in 2021, and an annual audit to renew the National Gender Equality Certification (PDR) 125:2022

Large-scale application of the Next way of working model (hybrid: physical/remote) ensuring maximum flexibility for all Group's people 

Large-scale employee wellbeing and health and safety initiatives 

Internal climate analysis

New tools for work planning and for employee attendance were released to around 72,000 Group’s people

Review of working methods with the trade unions in May 2023 which further improved the flexibility measures in the area of working hours and remote work, introducing a voluntary 4-day working week with equal pay.

Around 3,000 accesses to Consultation and Support service. As of June 1st the Consultation and Support psychological support service was extended to all employees at the Group’s international companies

140,000 subscribers to all Group Funds (approx. €10.7bn of assets)

The Group People satisfaction index continued to grow, reaching the highest level in the last decade (84% in 2023 vs 79% in 2021 and 66% in 2013)

The certification attesting to the conformity of the Occupational Health and Safety Management System with the UNI ISO 45001:2018 standard, which covers 100% for Italy, 100% of the branches and buildings of the parent company Intesa Sanpaolo and the companies of the Insurance Division. In addition, compliance with ISO 45003 guidelines relating to the management of psychosocial risks was also certifiedDivision. In addition, compliance with ISO 45003 guidelines relating to the management of psychosocial risks was also certified

40,978 participants in health and safety training; 121,182 hours provided

~8,000 people reassigned to high added value initiatives

~4,600 new hires (~500 of which in 2021)

~2,000 people retrained in 2023 (3,850 since 2022)

~3,000 professionals hired since 2021