Code of Ethics The monitoring process regarding the implementation of the Code of Ethics in accordance with ISO 26000 Standards continued. It was implemented in 2013 and carried out by a third party (Bureau Veritas). Assurance activity was performed in April 2015, focusing on the progress in the implementation of the suggestions made during the monitoring of the previous year. Compared to the results achieved in 2014, Intesa Sanpaolo improvements in the areas subject to evaluation have been acknowledged, confirming the effective management of the issues.
Sustainability indices Intesa Sanpaolo was confirmed in the indices in which it was listed and was included in the Italian Climate Change Disclosure Leadership Index 2015, index which selects the Italian companies that highlight in their responses to the CDP questionnaire a strong commitment to transparency and exhaustiveness of the information provided. Intesa Sanpaolo obtained the highest score (100).
Accessibility All the policies published in this section have been made accessible to blind and visually impaired obtaining the LIA (Italian accessible books) certification. A training course about the accessibility of the bank’s documentation was set up for colleagues working in departments which publish the most important documents, within and outside the bank (Organisation, Internal Communication, Health & Safety, Training, External Relations). Training on this issue will continue in 2016.
Network of CSR Delegates The support of the CSR Delegates’ network continued, both for the monitoring of the application of the Code of Ethics and in the process of collecting contributions for the Sustainability Report. Their expertise in the field of social responsibility, as well as in the activities of their Departments, is an important tool for the dissemination of sustainability criteria in the business and for the oversight of the issue within the Bank’s Departments.