All companies live and work within a social fabric that over time has become particularly careful and conscious of the risks and opportunities of every business activity. A bank, and in particular a large banking group like Intesa Sanpaolo, has even more a significant impact in the territories in which it operates and can make the difference, creating with its activity economic, social and environmental long-term value for its stakeholders. The attention to their concerns is crucial and the development of positive relationships becomes an element that adds value for the bank itself.
Being socially responsible for Intesa Sanpaolo, then, means going beyond abstract declarations of principles and values and translating them into a daily and credible commitment, which is the result of a clear strategy, of corporate policies and behaviours attentive to the needs of our stakeholders.
Ours is a bank undergoing continuous transformation, rooted in the past but looking towards the future, with an extraordinary, proven ability to anticipate trends. As all organisations that have a history, our way of banking has changed over time, but has always remained consistent with the goal of creating a reliable financial system that is worthy of investors’ trust. Transparency, soundness, careful risk management and integrity underlie our decisions and our everyday work.
The quality in providing the service to our customers, the valuing and motivation of the people working in our bank, the environmental protection and the promotion of a responsible resource management in order to reduce our ecological footprint, as well as the numerous initiatives in favour of the community, are a concrete proof of the reliability of our commitment and the effort to continuously improving.
The voice of our stakeholders, whom we meet on our journey of continuous involvement and listening, accompanies us in this commitment: their suggestions and criticisms stimulate us to reach objectives that increasingly meet their and our expectations.
Elena Flor Head of Corporate Social Responsibility