The Business Plan launched by Intesa Sanpaolo in 2014 demonstrated the increasing integration of social and environmental issues into those related to business.
A gradual integration that supports the underlying assumptions of the Plan: the Bank with a clear business model that takes into account the needs of all types of customer, simplifying and innovating; the Bank as a growth driver both in terms of creating value and of support for the real economy; the Bank that sees human resources as a strategic asset to be enhanced through training and career development; the Bank that operates in the community and local areas to create shared value.
Launched. The service model is based on the three specialized "commercial areas": Retail, Personal and Businesses
Strengthening and simplification of the Banca dei Territori model
In line with Plan forecasts
Creation of the SME Finance Hub and reduction of the number of banks belonging to the Banca dei Territori Division to 14
Reduction from 14 to 10 banks
Creation of the SME Finance Hub and reduction of the number of banks belonging to the Banca dei Territori Division to 6
The Hub was created following the merger by incorporation of the Group’s leasing, factoring and agribusiness companies in Mediocredito Italiano: target achieved in 2014 (from seven product companies to one).
"Local bank abroad" for Italian businesses
Around 8.4 million customers in 12 countries in Central and Eastern Europe and in the Middle East and North Africa
International Network specialised in providing support to corporate customers in 29 countries
Focus on our presence abroad and customers support continue
Italian banking leader of European dimension
The opening of a subsidiary in Brazil has been finalised. The new Representative Office in Washington DC was opened
Simple and innovative bank and development of an integrated multi-channel platform
Customers with multi-channel contract (thousands)
New multichannel processes already successfully tested: increase of ~460,000 multichannel customers in 2015, resulting in a total of ~5.4 million customers (leading multichannel bank in Italy)
Creation of a structure dedicated to the development of innovation activities
Creation of the Chief Innovation Officer Area, directly reporting to the CEO