The Supplier Portal, launched in 2010, made it possible a global overview of the entire purchasing process, from the beginning to the purchasing event, from the signing of the contract to the payment for the service supplied. In addition to the centralised Suppliers List, the Portal includes different areas dedicated to: online purchases, communications with suppliers, document archiving purposes, management of accounting communications which enables the suppliers to view data relating to orders, invoices and payments.
Through the supplier management process it is possible to learn also about the sustainability policies adopted by the suppliers and the commitments undertaken in terms of social and environmental responsibility. During the registration process for the Supplier Portal there is in fact an on-line section to obtain information relating also to the practices of social and environmental responsibility - also by means of a questionnaire - for the usual suppliers as well as for those that propose for the first time.
The Portal allows the supplier to know the Organisational, Management and Control Model in accordance with Legislative Decree n. 231/2001, as well as the Code of Ethics and the Internal Code of Conduct of the Group and, at the same time, requires him to sign for acknowledgement, attaching the proving documents. The Supplier Portal brought a steady and substantial communication improvement with suppliers and increased the degree of transparency in the relationship. The application provides an online trading system: suppliers are required to register online, and, if invited to take part in a bid, they can follow all the stages of the process in a transparent manner.
As of 31 December 2015, the suppliers registered on the Portal were 7,511, 40% more than the 5,300 of 2013. Among them around 4,366 in Italy, 238 in Croatia, 417 in Serbia and 175 in Slovakia have completed the registration and answered questions concerning socio-environmental issues. An in-depth analysis of their answers to the questions related to social and environmental responsibility has highlighted the following situation: in Italy 11% declare that they publish a social and environmental report against 3% abroad, 3% hold SA 8000 certification, 20% have a Code of Ethics or policies describing their social commitment, 13% hold environmental certifications and 9% have an environmental policy. In Italy all the data are increasing compared to 2014, showing that raising awareness initiatives, taken by our Group on the subject for many years now, pushed also our suppliers to be more sensitive to these issues with respect to the situation abroad that has been considered only last year.
The company publishes a social, environmental or sustainability report
Presence of SA8000 certification
The company has a Code of Ethics or policies describing their social commitment
The company holds environmental certifications
The company has an environmental policy
The statements made by suppliers are verified through a sample monitoring system that focuses on the product categories considered more risky and on cases deemed worthy of thorough investigation. The inspections regarding compliance with social criteria are conducted by internal staff and involve technical documents regarding buildings (maintenance) and people (cleaning). In the case of surveys on compliance with environmental criteria such as energy efficiency, the use of cleaning products in accordance with the law, contractual clauses related to compliance with environmental legislation, the on-site inspections are carried out by both internal personnel and external companies.