The Network of Social Responsibility Delegates was established in 2007 and is a pivotal element of the self-responsibility model upon which the implementation of the Intesa Sanpaolo Code of Ethics is based.
It is a permanent network, coordinated by the Corporate Social Responsibility Service, which has the task of sharing the experiences of departments where Delegates operate and reporting any significant and transversal situation concerning social and environmental responsibility to the Managers of the Head Office Departments, the Divisions and the Group Banks.
Delegates collaborate with the Corporate Social Responsibility Service in order to identify the social responsibility objectives of the reference departments, manage the relations with stakeholders, monitor current projects, draw up the Sustainability Report and identify and manage cases of non-compliance with the Code of Ethics. The Network counts approximately 46 Delegates across all Departments and Group Banks in Italy and 11 Delegates from the International Subsidiary Banks.
The Delegates’ training investment is an integral part of the model and their involvement takes place through an ongoing dialogue aimed at strengthening the responsibility culture and a targeted collaboration in some business areas.
Numerous meetings have been held in these years, allowing the network to exchange views and find out about the projects undertaken concerning social responsibility in the specific realm of the different countries and to tackle relevant issues.
Delegates receive ongoing and targeted training with new and engaging methods: the aim is in fact to gain further insight into CSR topics and to raise awareness on how to handle this role. From a more technical point of view, specific courses have been organised, useful for a more efficient cooperation in many processes in CSR field:
Group's International Subsidiary Banks Delegates attended a training course on the international reporting standard GRI to be able to contribute effectively to the drafting of the Group Sustainability Report and, in some cases, of their local Report;
all Delegates (in Italy and abroad) have been involved in a training activity about the ISO 26000 guidelines on the principles and key issues of social responsibility, within the activities related to the monitoring of the implementation of the Code of the Ethics and the Stakeholder Engagement process. Delegates in fact work with the Corporate Social Responsibility Service in identifying the business stakeholders and the issues to be dealt with, as well as the actions to be carried out in order to adapt business strategies to stakeholders' requirements
in 2016 a pilot training project for the management of ethical complaints in our Foreign Banks was launched. The CSR Delegates' contribution was fundamental to the co-design and organisation of the classroom courses, which have been attended also by colleagues working in the Complaints Handling Department.
The network participated in the design of training initiatives on CSR issues for Italian and foreign colleagues. Particularly interesting is CSR Drops, the training project for subsidiaries employees, which lead to the making of four movies based on our Bank’s real experiences of social responsibility. The films were released as volunteer training and were flanked by internal communication campaigns and local engagement initiatives, achieving a good participation rate.
The Delegates’ presence in some work groups, set up within the Bank from time to time, enables us to keep a close check on some of the topics at hand, also during the planning stage of the activities.