The Code of Ethics (PDF - 889 KB), adopted by all the banks and the companies of the Intesa Sanpaolo Group in Italy and abroad, is a governance tool containing voluntary commitments, beyond those required by Legislative Decree 231/2001, adopted based on the expectations of the various stakeholders and aimed at laying the foundations to strengthen the Bank’s relationship with them.
It is our constitutional charter. Starting from the shared values, it directs the conduct of each individual towards the stakeholders with whom, in line with the principles of the UN Global Compact promoted which we comply , we undertake to:
sustain the protection of human rights according to the principles listed in the Universal Declaration of 1948
recognise the principles established by the fundamental conventions of the ILO (International Labour Organisation) and in particular the right of association and collective bargaining, the prohibition of forced and child labour and non-discrimination in hiring practices
contribute to the fight against corruption, sustaining the guidelines of the OECD (the Organisation for Economic Co-operation and Development) and the anti-corruption principles established by the United Nations in 2003, also through a zero-tolerance policy with respect to episodes of corruption.
The key characteristics of our Code of Ethics are: great emphasis on dissemination of the CSR culture, maximum responsibility assigned to the departments aimed at defining a concrete plan of actions and projects, and rigorous and constructive approach in managing critical cases. The Code is divided into three sections:
principles of conduct in relations with stakeholders
implementation and monitoring
To ensure the widest possible diffusion, the Code of Ethics, published in the web pages of Intesa Sanpaolo and on the company Intranet, has been drawn up with particular attention to the inclusion of blind and visually impaired persons, following the rules of accessibility certified by LIA Foundation (Italian accessible books).
A paper copy is given to each director, employee or external collaborator upon appointment, hiring or beginning of the collaboration agreement, respectively. An e-learning course on the Code of Ethics was made available to all employees, while some specific classroom sessions have been provided for certain key figures.
The process for managing cases of non-compliance with the Code of Ethics (PDF - 190 Kb) is encoded in corporate policy, protects those who make the reports in good faith from any form of retaliation, discrimination or penalisation, ensuring the utmost confidentiality without prejudice to legal obligations. The CSR Unit receives and processes the reports, which can be submitted by any stakeholder and, after assessing them, takes action in collaboration with the departments affected by the reports, under the supervision of the Control Committee. Stakeholders may report any cases of non-compliance by writing to firstname.lastname@example.org.