Paper plays an important role in the activities of a large bank as Intesa Sanpaolo. For this reason we have addressed through a specific policy the issue regarding both the kind of paper used and the quantities of paper consumption. In 2011 the Rules for the purchase and use of paper and derivative materials (PDF - 227 KB) were issued, that, as well as promoting efficient management, entails the Bank’s commitment on two main levels:
focus on characteristics of origin, i.e. the gradual reduction in the use of uncertified virgin paper increasing the use of FSC and ECF/TCF certified paper (or similar brands) and high post-consumption recycled fibre content paper;
efficient and responsible use, progressively extending the use of electronic equipment able to print double-sided copies, raising awareness of rational paper consumption among employees and circulating electronic communications as opposed to paper ones when addressing customers.
What we are doing to reduce paper consumption
In compliance with the Policy, we have:
gradually expanded the use of recycled paper, accompanied by FSC and ECF / TCF certified paper;
increased and made more efficient some initiatives aimed at discontinuing certain specific phases of printing (RI.BA. Alerts, accounting of transfers, receipts for standing orders, printouts for branches and Back Office centres) as carried out by external services, with an equivalent reduction in paper consumption;
consolidated the online accounting system addressed to all customers through a continuous promotional campaign aimed at both Families/Small Business and Corporate segments;
in accordance with the legislation on Italian banking transparency (which provides for so-called “Information Sheets" to be made available to customers at branches and promptly updated, containing information on the features of the main transactions and services rendered for each product available) installed a "totem", i.e. an Internet workstation available to customers, which can be used to view useful information without the Bank having to print the "Information Sheets on banking transparency";
launched a global project of "dematerialization" of bank documents, which will end in 2016 with the dematerialization of all banking contracts. The project started with a testing phase in May 2015, with an initial saving of 57 tons of CO2, and gives to the customer the possibility to avoid printing the contracts signed in our branch, receiving them directly on his PC at home. The signing methods allowed are: the advanced electronic signature, which allows to sign on a tablet offering an experience similar to the traditional signature, and the digital signature (O-Key Più), using the digital signature PIN and the O- Key code. The dematerialisation process was also developed in the interest of customers because digital signature provides greater safety, simplicity in documentation storage and management and greater protection of the environment, thanks to the reduction of CO2 emissions.
We have also issued a set of "Rules governing the sustainability in the organization of communication events and training courses" (PDF - 214 KB) which include, among other, suggestions for limiting the use of paper, such as: sending invitations and documentation in electronic format; making any prints on ecological and / or certified recycled paper and in double-sided copies; eliminating almost completely the need to print classroom training material. With regard to the latter aspect the project "Zerocarta" can be considered accomplished: since 2013 no training programs provide for printing of paper material or sending handouts and satisfaction questionnaires, after the end of the course, are completed on line by colleagues directly from their own PC’s once back in the office.