The Sustainability Report is the result of a process focusing on the dialogue with our most important stakeholders. The aim of this report is to give account of our capacity to operate consistently in keeping with our values, responding to the expectations of all the people we deal with (see "Materiality matrix"). As well as being a means of communication, it is a management tool for monitoring progress and planning improvements, thus increasing stakeholder satisfaction.
In the 2014-2017 Business Plan social and environmental issues are increasingly integrated with those related to business: in the commitment of the Bank to be a growth driver, to take into account the needs of all types of customers, to sees human resources as a strategic asset to be enhanced through training and career development, to create shared value in the areas in which it operates. The Sustainability Report 2016 has the ambition to highlight the serious and consistent nature of this commitment, in the relationship with our stakeholders, assessing the use of available capitals (financial, social and relational, human, intellectual and infrastructural, natural), in the increase in wealth that such use generates, and the consequences of its contingent actions as well as of its medium/long-term measures through agreed metrics and comparable results.
To ensure the widest possible diffusion, the document has been drawn up with particular attention to the inclusion of blind and visually impaired persons, following the rules of accessibility certified by LIA Foundation (Italian accessible books).
The Sustainability Report was drawn up in compliance with:
the guidelines for the preparation of Social Reports for the banking sector "The Report to Stakeholders. A Guide for Banks" published by the ABI in collaboration with EconomEtica (the Multi-University Centre for Economic Ethics and Corporate Social Responsibility)
the LBG (London Benchmarking Group) standard to measure the contribution to the community.
This edition of the report takes into account the reporting principles of the IIRC (International Integrated Reporting Council) Framework, with the aim of launching a modality of integrated reporting.
KPMG carried out the compliance procedures on the 2016 Sustainability Report and issued the assurance statement (PDF - 236 KB).
Our International Subsidiaries report on their CSR activities in a specific chapter of the Annual Report. Some of them, the Serbian Banca Intesa Beograd, the Hungarian CIB Bank and the Slovak VÚB Banka, publish also their own Social Report. Read more